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(FAQs)

➤ What is Lamsa?

Lamsa is an Arabic-language mobile app dedicated for kids, and it is available for both IOS and Android smartphones and tablets. Lamsa provides room for creativity, imagination and fun all at the same time to kids.

Lamsa gives a child an entertaining yet educative experience, aiming at improving his/her educational level by the use of engaging and exciting methods. For this cause, Lamsa implements a huge variety of interactive stories, games, paintings and educational rhymes.

What makes Lamsa a distinguished app is its ability to attract kids’ attention through the interactive touch-based content. However, kids can interact with the characters in the stories like moving them around on the main screen.

Furthermore, the deliberate use of audio, visual and sensual effects implemented in the app helps stretch kids’ imagination and cognition.

➤ Our Vision

Lamsa’s fundamental objective is cementing the knowledge of Arabic Language among kids and improving their reading and writing skills during the pre-school and even the early scholastic stages. On this wise, each single entry in the app is being spell-checked and edited grammatically by experts and native Arabic speakers.

The digital database of Lamsa is built to make reading Arabic more popular in the Arab world. However, the Lamsa team seek to make reading children's literature more common, considering this literature a great source of knowledge and moral values.

➤ Is Lamsa suitable for all kids ages?

Lamsa’s content team endeavor to provide the highest quality content to suit kids of ages:

Toddlers (1-3 years)

Kids in pre-schools stages (4-6 years)

Kids inearly scholastic stages (6-8 years)

Lamsa Categories:

➤ What are Lamsa’s main categories?

The content in Lamsa is well-thought-out and drafted carefully according to modern didactic approaches, requiring kids to use their senses. It is divided into four main categories as follows:



Interactive Stories (educational and entertaining):A huge variety of paperback stories, collected from regional and international publishers, and turned into digital content. Some other interactive stories are made by Lamsa team.

Video Clips:A collection of entertaining and educational videos, derived from authentic Arabic heritage.

Drawing and Painting:A variety of games that can help kids learn about colors, shapes and alphabets through drawing and painting.

Games:A number of educational and entertaining games, included to give the kids a time to play without the need to quit the app.

Sesame:After twenty five years of absence Lamsa is happy to announce that it’s the exclusive partner for sesame digital content and interactive educational videos and games to enhance your child intelligent in the Middle East.

➤ How to pick my kids’ favorite content?

By tapping the icon next to the title of any item in the app, and then choosing the green “Info” icon that appears in the menu, users can get descriptions and sample pages of the content.

➤ How can I find any specific content in Lamsa?

Lamsa app features a Search button in the side menu, which helps facilitate finding any specific content and save users’ time and effort

➤ Can the background music in the app be turned off?

Another optional feature in Lamsa app is that users can turn off the background music from the same side menu.

Lamsa account's

➤ What type is my Lamsa account?

There are three types of accounts on Lamsa:

1- New User:By downloading Lamsa for the first time to your device, you are now considered a new user, where you enjoy the app’s content for a full week for free as a gift from Lamsa. After this week, users will still have four items to use for free (one item from each category).

2- Free Account:Signing up for free to Lamsa using email, gives the user another four items to use for free besides the four he\she has already.(two item from each of the four categories)

3- Premium Account:By subscribing to the premium account on the app, users can enjoy all the distinctive content on Lamsa along the activation period. (please see Subscribe to Lamsa section below for extended details)

➤ Can I use my account on more than one device?

You can use your account on 5 different devices simultaneously and with equal quality, but the competence of each device is to be taken into account.

➤ Why does the Subscription Notification pop up while surfing Lamsa?

This notification pop up indicates that your free period of using Lamsa content is over; as you can only watch samples of the premium account.

Enjoy all Lamsa content all the time by subscribing to Lamsa premium through this link:

http://goo.gl/A8j4mM

Please note that when you are registered by your email you can enjoy up to 8 free contents

➤ Can the downloaded content be used while the device is not connected to the internet?

Yes. Lamsa technical team has developed the app so the already-downloaded stories, games, paintings and rhymes can be used even if the device is not connected to the internet.

➤ Can I keep using Lamsa after my subscription expires?

When the subscription period ends, users can continue using Lamsa app; however, they will not have access to the paid content unless they renewed their subscription to the Premium account. (see Lamsa Accounts section for more details)

➤ How to create free account on lamsa app?

1- Open Lamsa app from your device.

2- Open the side menu from the right side of the screen (user menu).

3- press the purple icon to create free account.

4 -enter you Email and password.

5- Congratulations, you are now a distinctive client of Lamsa and you can enjoy all the content in the app including the games, stories, paintings and videos.

Verification Code

➤ What is a verification code?

It is a unique number that activates Lamsa premuim account and can be used only once.

➤ How do i get the verification code?

You can get your verification code when you subscribe to Lamsa Through:

1) Mobile operator if it is one of Lamsa partners.

2) One of Lamsa events.

Lamsa subscription

➤ How to upgrade for Lamsa Premium Account?

To subscribe to Lamsa Premium Account in order to enjoy all the distinctive content in the app, follow one of the following steps:

1-through Android devices.

2-Through Apple devices.

3-If your mobile operator one of Lamsa's partners.

4-Subscription via Activation Cards, Available at Virgin Megastore (KSA- Jeddah branch).

5-Cash on delivery subscription cards "Exclusive in Jordan for limited time"

➤ Subscription via the Apple Store "30% Discount"

1- Open the Apple Store, search the word (Lamsa/لمسة) and install the application to your device.

2- Open Lamsa app and tap the red Subscription icon from the side menu.

3- A new menu appears, tap the “subscribe” yellow icon.

4- Insert your Apple-account email and password to complete the subscription.

5- A 3.99$ subscription fees will be automatically deducted from your Visa account that associated with the Apple Store.

6- Congratulations, you are now a distinctive client of Lamsa and you can enjoy the app for a full month.

➤ Subscription via the Play Store (Android)"30% Discount"

1- Open the Play Store, search the word (Lamsa/لمسة) and install the application to your device.

2- Open Lamsa app and tap the red Subscription icon from the side menu.

3- A new menu appears, tap the “subscribe” yellow icon.

4- Now you will be asked to create new Lamsa account or to sign in if you already have an account on the app.

5- Continue the subscription process by inserting your information to Google Wallet.

6- A 3.99$ subscription fees will be automatically deducted from your Visa account that associated with the Google Wallet.

7- Congratulations, you are now a distinctive client of Lamsa and you can enjoy the app for a full month.

➤ How to subscribe and activate my Lamsa account via mobile operator?

If your cell phone operator is one of Lamsa partners, send the command from the table below to the short code of your cell operator.





1- After sending an SMS containing the command to the operators’ short code, the user will receive a confirmation message contains the app-install link and the activation code.

2- Download Lamsa to your device.

3- Open Lamsa app and tap the activation icon in the side menu.

4- Insert the activation code in the box.

5- If the code is correct, then you will be asked to sign up by email, or sign in if you already have an account on Lamsa.

6- Congratulations, you are now a distinctive client of Lamsa and you can enjoy all the content in the app.

➤ From where can i get lamsa vouchers?

You can get your own voucher from these places:

*KSA

Jeddah -redsea mall-virgin megastore
Riyadh-Al-Nakheel mall-virgin megastore

*Jordancash on delivery option contact us on:

06-5865575 ,077-6257682

➤ How can i active my subscription via activation cards

1- Scratch the scratch able area on the card to reveal the activation code.

2- Download the Lamsa app to your device from either the Play Store or the App Store by searching the word (Lamsa /لمسة) or by scanning the app's bar code on the other side of the card.



3- After the Lamsa icon appears on your mobile screen, open the App.

4-Open the side menu from the right side of the screen.

5- Tap the "Activation Code" icon in the top of the screen and insert the code on the card.



6- If you have not already created an account on Lamsa, the app will ask you to create new one by using your email address and setting a password.



7- Congratulations, you are now a distinctive client of Lamsa and you can enjoy all the content in the app including the games, stories, paintings and videos.

Lamsa Partners

➤ Who are Lamsa partners?

Lamsa partners are the following mobile operators:

How to cancel my subscription

➤ How to unsubscribe via the Play Store (Android)?

Android users can unsubscribe by the following steps:

1) Find Lamsa app in the Play Store.

2) As shown in this screenshot: tap the “unsubscribe” option

3) After you unsubscribe, your account will remain active until the activation period expires.

➤ How to unsubscribe my Lamsa account via mobile?

1- If your cell phone operator is one of Lamsa partners, send the command from the table below to the short code of your cell operator.

2- You will receive a confirmation message.

3- After you unsubscribe, your account will remain active until the activation period expires.

➤ How to unsubscribe via the App Store?

IOS users can unsubscribe by the following steps:

1) Open your Apple-account from the device’s settings.



2) Tap “View Apple ID” as shown:



3) Enter your Apple-account password.



4) Tap “Manage” from the list of your active subscriptions.



5) Choose Lamsa-لمسةfrom the list.



6) Turn-off the auto-renewal

➤ How to Unsubscribe Lamsa via Virgin Megastores Activation Cards?

Thank you for understanding; the prepaid card can be used only once, and the value can’t be retrieved or cancelled.

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